Frequently Asked Questions

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How long does shipping take and how can I track my package?

Delivery usually takes between 6 to 14 business days depending on your location. As soon as your order ships, we will email you a tracking link to follow its progress.

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How can I pay for my order?

We ensure all transactions are completely secure. The following payment methods are accepted:

  • Visa, Mastercard, and Maestro
  • American Express (AMEX) and Discover
  • Diners Club and UnionPay
  • Apple Pay and Google Pay
  • Shop Pay and Bancontact
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Can I change my shipping address after the order is confirmed?

Please contact our support team immediately. We can update your address only if the order has not been handed over to the courier.

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What should I do if my tracking number stops updating?

If your package has no updates for more than 5 business days, let us know. We will contact the carrier to locate your shipment.

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What if my order arrives damaged?

Please take photos of the damaged packaging/item and email them to our support team within 48 hours. We will arrange a free replacement or full refund.